Jamie Leigh Cooper: MCP, A+
email@jamieleigh.com
Qualifications
Over 10 years of progressively increasing responsibility and knowledge in implementing, managing, and designing network solutions.
· Developing Procedures
· Problem Solving / Troubleshooting
· Managing and Motivating Others
· Designing Technical Solutions
· Implementing New Technology
· Technical Writing
Achievements and Examples of Expertise
· Managed technical support team of 6-12 people. Communicated with customers, staff, and executives; solved escalated problems. Result: Increased production and communication while reducing amount of escalated trouble tickets.
· Implemented a local area network in a doctor’s office. Researched and recommended hardware, configured software and security on machines, trained staff on
system and new software, and provided technical support. Result: Provided a secure network with backup technology, increased office efficiency.
· Created and Implemented a Windows 2000 production server for hosting virtual servers. Technical Ability included knowledge of IIS, Active Directory, Firewall filtering rules, DNS, TCP/IP addressing, etc. Result: By providing a Windows hosting platform, I kept over 30 customers who were going to change companies.
· Developed Procedure and documentation for medium sized hosting company’s FrontPage users. Created online documentation and help files for Linux customers. Result: reduced troubleshooting, help desk calls, and general server problems for support team.
· Implemented Active Directory and designed a secure network infrastructure that supported VPN connectivity between partnering “companies� for school project. Designed a network that supported RRAS, DHCP, NAT, IIS, DNS and Terminal Server. Result: increased level of security for the corporate network through use of a firewall and a Demilitarized Zone (where the publicly accessed servers are separated from the corporate intranet).
· Organized and Designed marketing brochure for medium sized hosting company. Researched ideas, communicated with marketing staff, created marketing brochure, communicated and negotiated with printers. Result: saved $2000 in printing fees, delivered customized marketing brochures.
· Developed Procedure for adding new virtual servers to a Windows 2000 production server. Wrote batch file to automatically create directory structure with correct NTFS permissions, add users to mail program, and create virtual server in IIS. Result: saved over 30mins in server setup times.
Professional Experience
Tsunami Communications Inc 2005 - Present
Contract Systems Analyst
· Develop, maintain and manage network solutions, produce documentation and procedures, etc
Unibyte Online Inc 1996 – 2005
Senior Account Executive
· Develop and manage products, produce documentation and procedures, web server maintenance, print media production, customer relations, and virtual server setup/ maintenance.
Dr. A Buczkowski 2003
Networking Consultant
· Designed, Planned, Purchased, and Implemented a Windows XP office local area network.
Flying Servers International 2001-2002
Windows Administrator
· Designed, Planned, and Implemented and Windows 2000 production server environment to host multiple virtual servers.
· Automated tasks, developed procedures, and worked with customer support team.
Hosting.com (formerly Adgrafix) 1997 – 2001
Account Executive (1997)
· Responsible for sales of virtual and dedicated servers.
Senior Account Executive (2000)
· Remote level 1 telephone and web based customer support for medium sized hosting company.
· Virtual and dedicated server (UNIX and Windows 2000) setup and maintenance.
· SQL server, email, web, and network troubleshooting.
Customer Support Manager (2001)
· Managed remote support team, handled escalated support problems.
· Communicated directly with Network Administrators for advanced server troubleshooting.
· Solved problems within the team and with customers efficiently.
London Drugs 1999 - 2000
Retail Technical Sales
· Sales position in Computer and Audio Video departments.
· Assisted customers with detailed product information and technical troubleshooting.
Education
A+ Certified Technician BCIT 2002
MCP Windows 2000 Professional BCIT 2002
MCP Windows 2000 Server BCIT 2003
MCP Windows 2000 Network Infrastructure BCIT 2003
MCP Windows 2000 Active Directory Design BCIT 2004
MCP Windows 2000 Active Directory Infrastructure BCIT 2004