Frequently Asked Questions
What services do you offer?
What is digital strategy?
And Digital? I’m specifically talking about the unique tools you can use online to increase your impact as an business owner. When you design your digital strategy you get to choose what you want to create and how you’re best suited to connect with your most valuable customers.
What is branding?
Your brand is your reputation. It’s what people think about you, people’s perception of the final result of your branding efforts. It’s not something you control in the same way as your branding.
So, given that you have more control over your branding than your brand, I've broken down four elements of your branding that you can start refining and strengthening today.
What is web design? How is it different from web development?
What kind of file types do you provide?
How will you hand my project deliverables over to me?
As soon as you sign your contract, I will begin the process of on-boarding you which includes providing access to a shared Dropbox folder. In that folder, I will create a structured file system which will include all of the documents that we will both need to access throughout the course of our project, including contracts, documentation, copy, images, visual assets, and more.
Do you enter all my content into my website pages?
Please note: Whether you hire a professional writer or not, this will probably be the most time-intensive “to-do.” Your website content includes taglines, text for all pages, keywords, autoresponder + newsletter subjects + content, titles, names, preferred email addresses, and more.
Please be patient and allow for double the amount of time that you expect for the writing to take so that our project is not delayed. (Most web design projects are delayed because content writing took longer than expected.) If our project gets delayed due to missed deadlines for content delivery, late fees will be assessed per our contract.
If you’re working with a copywriter, our project schedule will allow for time to work with them after Phase 1 and I would be so happy to coordinate with them!
Will you train me how to use WordPress?
If you require further WordPress training, there are so many amazing resources that I can recommend. That's one of the really cool things about WordPress; the giant supportive community! Check out: WP 101, Lynda.com, WP Beginner, or WordPress for some GREAT learning resources.
Can you design my site on Square Space/Magento/Shopify/etc?
What eCommerce platforms will you work with?
What about SEO?
Do you offer payment plans?
How do you accept payments?
How long will our time together be?
When we are finished, will I own my site and be able to make changes?
How can I contact you?
Before we work together:
Interested in working with me? Enter your name and email below to get instant access to my Getting Started Guide. Once you read the guide and decide we're a good fit, you'll receive a link to schedule a free 30 min video chat with me!
Once we start working together:
My office hours are Monday through Friday, 9am-5pm Pacific Time.
We'll use Asana and Zoom as our primary modes of communication. I’m all about documentation and clarity, and for that reason I appreciate that all our project communication be recorded (and searchable) in our private Asana project management board. I record all of our Zoom meetings and link to them, for our reference, in Asana.
When you contact me I promise to respond to you enthusiastically within 24 hours during the work week.
I get that social media may be a go-to communication channel for a lot of folks, but it isn’t for me. Please do not use Facebook, Instagram, Twitter, or Google instant messaging to get a hold of me. Chances are that I won’t see your message for weeks, and that would suck!
And phone calls or texts? Well, they aren’t so easy to keep a record of. It is for that reason I have an no phone calls or texts policy.
If you want my mailing address, it is:
Jamie Leigh Hoogendoorn
PO Box 21540 Commercial Drive,
V5L 5G2 Canada
Do you have a cancellation or refund policy?
Meetings + Cancellation:
While I understand that life happens and we can't always follow through with our agreements, I ask that you make every effort to arrive on time to all our scheduled meetings. This honours both you, me, and our commitment to your business. If you need to reschedule a meeting, I get that! I honour flexibility and my scheduling system sends out handy email reminders of our meetings where you can reschedule via a link in the email up to 48 hours before our meeting starts!
If you need to reschedule with less than 48 hours notice I will charge the full fee for the meeting.
Contract Cancellation + Refunds:
Once we have signed a project contract together, I do offer a cancellation policy given a minimum 15 days written notice. Because life and things! But cancellation of our contract doesn't extinguish your obligation to pay project fees for the current phase or any pre-approved expenses. In the event that I need to cancel our agreement, I will provide a prorated refund of any overages of fees paid minus any approved, unpaid expenses incurred on your behalf.