Care Matters, Inc. is a nonprofit that provides free education to people affected by diabetes worldwide. The founder, Dr. Cori Cooper, had a dream to start this nonprofit since she was a little girl—and she needed a website that matched her desire to teach diabetes prevention education online and reach people worldwide.

The Process

We started with a discovery call where I got to know more about Dr. Cori’s vision for Care Matters, Inc. Working with nonprofits is exciting because you get to speak to two different MVCs—program participants and donors—and although most folks think these two target audiences are completely different, they usually aren’t. Because people who typically choose to donate to a cause do so because they were impacted by it at one point in their life. From there, I created a guiding document that distilled our discovery call findings, and a mood board to set the tone for the project.

Care-Matters-moodboard

Next we moved into the design phase. I proposed a colour palette based on her mood board, donors and program participant’s desires, and the non-profit’s goals. I also created three logo options and fonts to go with them. This was a very collaborative process where Dr. Cori shared her feedback through email and Skype calls.

Brand colours for Care Matters Inc by Jamie Leigh

Once we finalized Care Matters, Inc.’s logo, colours, and fonts, I created a Brand Guidelines document. This document helps everyone who represents and/or works with the nonprofit to understand the brand’s pillars, visual elements, donors, and more. It also helps to inform all future design decisions!

Brand values baord for Care Matters Inc by Jamie Leigh

Then we put the new visual identity to work as we hashed out the website specifics, sitemap, and site design mock-ups. Dr. Cori and I discussed the design mock-ups and how they would meet her goals; from there I went to work developing her website.

The Results

The resulting brand look and feel is elegant, abundant, and educational while still being accessible. It was important that the look and feel would support a motivating, nurturing, and encouraging environment without being pushy, preachy, overwhelming, or boring. Care Matters, Inc serves highly intelligent, successful folks who have been told all their lives that they must deprive themselves of pleasure. We were here to tell them that they can THRIVE and learn to enjoy life while protecting themselves from diabetes.

“There is no one else I trust with my website and I loved watching the design unfold. It is beautiful and unmatched among virtual diabetes prevention programs. Jamie’s work far exceeded my expectations; she goes above and beyond for me and my businesses.” – Dr. Cori Cooper, Founder and Executive Director, Care Matters Inc.

We also had some specific guidelines to follow in reporting to the CDC that I took into consideration when designing and developing the site. Care Matters, Inc. pre-diabetes education program is in partnership with the CDC, so they have strict guidelines for who can be eligible for the program, what the program content is, how long the program must be, and how Care Matters Inc reports back to them.

It was a super interesting challenge to solve! I had to create the solution based on very, very specific requirements. I did extensive research to find out the best membership, community, and data collection plugins. In the end, I created a slick system that is fully automated from:

  1. Potential program participant visits website, is curious and/or worried about diabetes, then finds more information
  2. They take a quiz to find out if they’re eligible for the program
  3. Quiz “score” lets them know if they are eligible and prompts them to either register or share and/or donate based on their quiz score
  4. An automated email reminder invites them to register for the free program or share on social media if they haven’t already.
  5. They register and receive immediate access to the members’ only area with instructions, community forums, and program content (videos and PDFs).
  6. Each unit is dripped out once per week to complete the year-long program.
  7. Care Matters Inc meets CDC data collection and reporting requirements through a weekly “check-in” that participants must complete before they are able to move on to the next module.
  8. All of this content is then easily exportable into an excel spreadsheet in the exact format that the CDC requires, meaning their administrator only has to download, save, and upload it to the CDC.

The program content is simple enough that clients can manage it on their own, and program retention and completion is encouraged through the many interactive elements of the site.

“I couldn’t have completed this project without Jamie. When I was overwhelmed with the magnitude of it she supported me to get to the finish line.” – Dr. Cori Cooper, Founder and Executive Director, Care Matters Inc.

Care Matters Inc website by Jamie Leigh

In addition to a custom WordPress website, I also created:

  • Visual brand identity including 25-page brand identity book
  • Digital Strategy development
  • Program eligibility quiz
  • Membership website
  • Private social network
  • Editable user profiles
  • Private members forum
  • Data collection and submission system
  • Online donation system
  • Integration of all of the above into a MailChimp list segmented for marketing, program, donation, and board of director’s interest groups

“Jamie Leigh helped me to strategize in addition to developing the website. Jamie built much more than just a website; she really supported the development and growth of our business. I value her immensely!” – Dr. Cori Cooper, Founder and Executive Director, Care Matters Inc.

Have a nonprofit dream or cause that needs the digital strategy and design to meet your desire to do good? Enter your name and email below to download my Getting Started Guide and learn more about my Signature Design Service.